RETURN POLICY
The customer has the right to withdraw from this contract within 14 calendar days without providing any reason. The withdrawal period expires 14 calendar days from the date of purchase.
According to Article 9, Emergency Ordinance No. 34/2014 of June 4, 2014, regarding consumer rights in contracts with professionals, “the consumer has a period of 14 days to withdraw from a distance contract or a contract entered outside of business premises, without having to justify the decision to withdraw and without incurring costs other than those provided in Art. 13 (3) and Art. 14.”
According to Article 13 of Emergency Ordinance No. 34/2014:
"The professional (BABYSAFE INTERNATIONAL SRL) shall reimburse all payments received from the consumer, including, where applicable, the delivery costs, without undue delay and in any event not later than 14 days from the day on which they are informed of the consumer's decision to withdraw from the contract in accordance with Art. 11. The professional shall make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise, and provided that the consumer does not incur any fees as a result of the reimbursement."
Consumer obligations in case of withdrawal, according to Article 14 of Emergency Ordinance No. 34/2014:
"Unless the professional has offered to collect the goods themselves, the consumer shall send back or hand over the goods to the professional or to a person authorized by the professional to receive the goods, without undue delay and in any event not later than 14 days from the day on which the consumer communicates their decision to withdraw from the contract in accordance with Art. 11. The deadline is met if the goods are sent back by the consumer before the period of 14 days has expired, if the product has its original packaging and if the product does not show signs of wear. The consumer bears only the direct costs of returning the goods, except where the professional agrees to bear those costs, or where the professional has failed to inform the consumer that these costs must be borne by the consumer. […]
The consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The diminished value of the goods should not deter the consumer from exercising their right of withdrawal. Regardless of the situation, the consumer is not responsible for the diminished value of the goods if the professional has failed to inform them of the right of withdrawal in accordance with Art. 6 (1) lit. h).
The professional must be able to prove the diminished value of the goods that results differently than what is necessary for determining the nature, characteristics, and functioning of the products.”
For the complete version of Emergency Ordinance No. 34/2014 click here.
Returned products should be sent or personally brought to the address of BABYSAFE INTERNATIONAL SRL's warehouse, an address that will be communicated by the sales agent when they are notified of the return. Products should NOT be returned through the Romanian Post and will not be shipped to any other address than that specified by the sales agent.
If the ordered product does not match the presentation on the website www.onino.eu or has manufacturing defects, you may request its replacement or the refund of its value within 15 calendar days from the moment you received it.
Information regarding the exercise of the right of withdrawal
You have the right to withdraw from this contract, without specifying reasons, within 14 calendar days.
The withdrawal period expires after 14 calendar days from the day you or a third party other than the carrier, designated by you, takes physical possession of the goods or, in the case of multiple goods ordered in one order and delivered separately, the date on which you or a third party other than the carrier, designated by you, takes physical possession of the last product.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract using an unequivocal statement sent via email, mail, telephone, fax, SMS, or verbally to BABYSAFE INTERNATIONAL SRL at any of the contact details made available for this purpose.
In case the products have a seal, it must not be broken – the product must be returned sealed for health protection or hygiene reasons.
The condition of the purchased products must be the same as at the time of purchase/receipt, including maintaining intact packaging.
For health or hygiene reasons, these cannot be returned after unsealing or used even once, e.g., pacifiers, teething necklaces, - as per Art 16, letter e/ Ordinance 34/2014.
CONSEQUENCES OF WITHDRAWAL
If you withdraw, we will reimburse all payments we have received from you, including delivery costs (established according to the details above), except for the additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us, without undue delay and in any event not later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Send the products back or hand them directly to us at the warehouse address from which they were shipped, an address you will receive in writing by email immediately after confirming receipt of the withdrawal request, without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract. The deadline is met if the products are sent back before the expiration of the 14-day period.
You will have to bear the direct cost of returning the products.
You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.
You can complete the return form by clicking here.
A model withdrawal form is indicated below.
This form is to be sent back completed only if you wish to withdraw from the contract. As stated above, it is not mandatory to complete this form (the information can be sent by email in any form).
To BABYSAFE INTERNATIONAL SRL,
I hereby notify you of my withdrawal from the contract regarding the sale of the following products: …………
Ordered on ………… / received on …………
Name of the consumer …………
Address of the consumer …………
Date …………
Signature (only if this notification is made on paper) …………